Questions before trusting
us with your home.

Yes—25% for full-service management. This covers pricing strategy, Design Previews, guest communication, vendor coordination, photo-based inspections, monthly reporting, and access to your Owner Portal. The fee is calculated on booking revenue, excluding cleaning fees and any taxes Airbnb collects—cleaning fees go to our in-house cleaning team at the rate on your listing, never marked up. No setup fees, no vendor markups, month-to-month with no termination fees — confirmed stays remain our responsibility unless you take over sooner, and open balances remain due.

In most cases you already are. If you have an existing Airbnb listing, you keep it—and Airbnb keeps depositing payouts directly to you, booking by booking. Our share is routed to us automatically through Airbnb's payout split, so we're never holding your money. You get a full monthly report so you always know exactly what you earned and why.

You keep it—your reviews, your ratings, your Superhost status. That history is an asset we'd never throw away. You add us as a co-host, we take over operations underneath, and Airbnb routes our share of each payout automatically. Your listing never leaves your account, and payouts keep flowing directly to you. If your home isn't listed yet, we help you create the listing in your own Airbnb account and set up the co-host split from day one.

Month-to-month. No lock-in. Either of us can end it at any time, in writing, with no notice period and no termination fees. We stop taking new bookings, service the stays already on the calendar (or hand off sooner if you prefer), then return keys, hand over vendor contacts, and remove ourselves as co-host. On the co-host setup, handover is even simpler—once the last stay we service checks out, remove us from your listing and everything stays right where it always was: in your account. We'd rather earn your business every month than trap you in a year-long deal.

Gross bookings and nights occupied, all platform fees, our management fee, an itemized list of owner-paid expenses with receipts, photo documentation of inspections, and your net payout. No vague line items—you see exactly where every dollar went. It's all also available anytime in your Owner Portal.

Yes. Reach out via the contact form and we'll send you a sample report so you can see exactly what owners get every month before you commit to anything.

Turnover cleaning is done by our own team and paid by the cleaning fee guests already pay—never marked up; deep cleans and cleans after your own stays bill at that same flat rate. Everything else—repairs, pool service, landscaping, supplies—is an owner-paid expense. Outside vendors bill at their invoice with no markup; when our own handyman does the work, labor is $100/hour with a one-hour minimum—quotes are always free and there's never a trip charge. Recurring vendors can bill you directly; anything we cover on-island shows up on one itemized monthly invoice with receipts attached. Every dollar is documented in your monthly report.

We handle it on-island and keep you informed. For routine issues we coordinate vendors immediately and document everything in your report. For anything significant—a major repair, an incident, or anything affecting your bottom line—we reach out before acting, with photos and a clear recommendation.

We prevent issues with strict checklists, photo inspections after every turnover, vendor quality control, and fast resolution. Most bad reviews come from avoidable misses—our system is designed to eliminate those. We catch problems before guests do.

Where you see everything happening with your property—conversations between us and guests, before/after photos of design proposals, every-turnover inspection photos, monthly reports with receipts, and any open issues. It replaces the email chains, text threads, and “can you send me that photo again?” calls.

When we onboard your property, we identify small design changes that could support higher nightly rates and produce photo-realistic before/after renderings—paint colors, furniture arrangements, lighting, refreshed bathrooms. You see the visualized before-and-after, decide what to do, and we coordinate execution if you move forward. Included in the 25% fee.

Yes—every onboarding includes a professional photo shoot by our own team ($500 value) — the photos stay with your listing, and we reuse a photo in our marketing only after your written approval names the photo and where it will appear to elevate the listing and performance. Great photos are foundational to strong luxury bookings.

We're taking on a small number of properties this year. We've operated our own rentals for years to a standard we couldn't find anywhere else on the island, and we're now opening that system to a select few owners. Being among the first means you get the team's full attention—not the leftover bandwidth from a 50-property roster.

No. We stay selective so we can maintain standards and protect outcomes. We work best with luxury homes where owners care about quality and want a real operation. If it's not a fit, we'll be upfront and honest about it.

Individual co-hosts are often great at one piece—but you still stitch everything together yourself. Software is just tooling; you still need someone on the ground. We're a real company: design, technology, vendors, guests, and inspections all run by one family team accountable to you. (Yes, we plug into your listing through Airbnb's co-host feature—but what you're hiring is a full operating company.) On Culebra specifically, this is the only operation like it.